Privacy Policy

We collect and process only the data that is required to allow us to provide our services to you. We collect the following data when you browse or shop at Witchcraft Academy:

• We process the personal data required to complete and despatch your purchase, including your name, billing address, delivery address, payment details, mobile number, telephone number and email address. We collect your email address in order to send you confirmation of your order; we collect your telephone number so that we can contact you if there are any issues with the order.
• We collect your email address when you sign up to receive Witchcraft Spells Magick updates.
• If you register for a Witchcraft Spells Magick account, we collect your name, email address, password, country and additional data regarding your favourite designers and your marketing preferences.
• When you contact our Customer Care team, we may collect additional data to help us resolve any queries relating to your order, delivery, payments, marketing, the website or any other queries.
• We collect and process data about your browsing on www.witchcraftspellsmagick.com, including the pages you visit and how you interact with these pages. If you have registered for an account, we collect browsing data about your access to the dedicated areas of the website.
• If you are a customer of www.witchcraftspellsmagick.com, or if you have given us your consent, we collect and process your personal data for direct marketing activities.
• If you provide us with someone else's data - for example, if you purchase a product to be delivered to a friend or as a gift - we will collect and process the personal data required to complete the transaction such as the name, delivery address and other contact details for your friend. If you are receiving an item as a gift, we will process your data only to fulfil the gift request and our contractual obligations.

We collect and process your personal data for the following purposes:

• When you purchase a product from www.witchcraftspellsmagick.com we ask you for the personal data necessary to allow us to fulfil our contract with you including taking payment, any related anti-fraud checks if you choose to pay by credit/debit card, billing, shipping and delivery of the product and possible handling of the return.

• When you visit www.witchcraftspellsmagick.com, we will collect the minimum personal data necessary to allow us to provide you with the services of the website, such as placing and holding items in your shopping bag.

• When you visit www.witchcraftspellsmagick.com help us improve the website and our promotion of the website. This will include data about how you came to the website; the date and time of your visit; products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction data (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

• We also collect data about your use of www.witchcraftspellsmagick.com by using cookies. More information about how we use cookies and how you can, if you wish, turn off cookies is included in our Cookie Policy.
  
  
• When you sign up for our marketing communications, we will ask you for your email address. If you would prefer not to receive these emails, you can unsubscribe at any time using the link on the bottom of the email, or by contacting our Customer Care team.
  
  
• If you have purchased from www.witchcraftspellsmagick.com , we will use the personal data we hold about you, including your purchase history, to contact you regarding products and services that may be of interest to you. This contact will normally be via email, but in certain circumstances we may contact you via other methods e.g. we may call you if an item we know you have been eager to purchase comes back into stock. If you would prefer not to be contacted in this way, you can unsubscribe from emails at any time using the link on the bottom of the email, or update your contact preferences on www.witchcraftspellsmagick.com  or by contacting our Customer Care team.

• We process contact data, purchase history, web browsing data and lifestyle data to tailor our marketing communications, web site presentation and the internet advertising of our website and/or products sold thereon to meet your preferences. For example, if you have been browsing or have previously purchased a particular shoe designer, we may send you an email to tell you that these are now on sale or display similar products to you as part of our internet advertising.
  
  
• When you contact our Customer Care team, we will use the personal data you provide and that we have collected to respond to your requests for help or information.
  
  
• When you use the App version of our website, we will collect data regarding your use of the App and your IP address, in order to send you push notifications about products and services that we believe may be of interest to you.

Under the Law we must have a valid reason for using your personal data and we may not collect, store or use data about you that is not compatible with that reason. There are four valid reasons for our use of your personal data:

• Most of the data we collect from you is necessary to allow us to fulfil our contract with you or to enter into a contract with you e.g. you provide a billing address and email address when your purchase an item from www.witchcraftspellsmagick.com  so that we can process your payment and send you your order confirmation.

• In certain circumstances we will ask for your permission or consent to use your personal data e.g. if we would like to send you marketing information about items we believe may be of interest to you via email. If you have given your consent to our use of your personal data, you are entitled to withdraw this consent at any time.
  
  
• We may also have a legitimate interest in using some of your personal data e.g. to ensure that the content of our website is presented to you and your device as effectively as possible, or to ensure that our marketing communications, internet advertising are relevant to your interests. If this is our reason for using your data, we must make sure that our interests do not override yours and you are entitled to object to this use of your data.
  
  
• Lastly, we may be required to use your data to meet a legal obligation or to protect your interests e.g. we may exchange data with other specialist organisations for the purposes of fraud detection and credit risk reduction and we will retain financial data long term to meet our statutory obligations.

The legal basis for each of the ways in which we use your personal data is as follows:

Our use of your data

a) When you purchase a product from www.witchcraftspellsmagick.com we ask you for the personal data necessary to allow us to fulfil our contract with you including taking payment, completing any related anti-fraud checks if you choose to pay by credit/debit card, billing, shipping and delivery of the product and possible handling of the return.

Our legal basis for processing

1. The provision of your personal data for these activities is a contractual obligation. You are free to communicate your data or not, but in the absence of the requested data it will not be possible to finalise or execute the contract and your requests. This means that while you will continue to be able to browse www.witchcraftspellsmagick.com, you will not be able to purchase products.
   
   
2. When you make a purchase at www.witchcraftspellsmagick.com , we are required to process your personal data to meet our legal obligations in accordance with the tax provisions and other statutory rules which apply. You are free to decide whether or not to purchase from us, but if you do make a purchase this use of your data will be necessary to meet our legal obligations.
   
   
3. When you make a purchase at www.witchcraftspellsmagick.com, we will use some of your personal data to carry out anti-fraud activities: we have a legitimate interest in carrying out this activity to prevent and prosecute any fraudulent activity.

Our use of your data

b) When you visit www.witchcraftspellsmagick.com, we will collect the personal data necessary to allow us to provide you with the services of the website, such as placing and holding items in your shopping bag.

Our legal basis for processing

Our use of your data is necessary for our legitimate interest in ensuring that the service we provide to you is managed correctly.

Our use of your data

c) When you visit www.witchcraftspellsmagick.com, we will use some data about your use of the website to help us improve the website and our promotion of the website. This will include data about how you came to the website; the date and time of your visit; products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction data (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

Our legal basis for processing

Our use of your data is necessary for our legitimate interest in ensuring that the service we provide to you is managed correctly.

Our use of your data

d) We also collect data about your use of www.witchcraftspellsmagick.com by using cookies. More information about how we use cookies and how you can, if you wish, turn off cookies is included in our Cookie Policy.

Our legal basis for processing

You have given your consent to our use of cookies via the cookie banner that appears on the website. You can choose which cookies to accept via our Cookie Policy. Some cookies are necessary for our legitimate interest in ensuring that the service we provide to you is administered correctly e.g. retaining items in your shopping bag.

Our use of your data

e) When you register on www.witchcraftspellsmagick.com, we will collect the data necessary to ensure that we can recognise you on return visits and provide you with the services registration offers, such as creating a Wish List or subscribing to emails about your favorite designers. If you would prefer not to continue receiving these emails, you can unsubscribe at any time using the link on the bottom of the email, or by contacting our Customer Care team.

Our legal basis for processing

The provision of your personal data for these activities is a contractual obligation. You are free to communicate your data or not, but in the absence of the requested data it will not be possible to finalize or execute the contract and your requests. This means that while you will continue to be able to browse www.witchcraftspellsmagick.com, you will not be able to use the services of our website such as the Wish List or alerts about deliveries from your favorite designers.

Our use of your data

f) When you sign up for our marketing communications, we will ask you for your email address to enable delivery of our marketing communications. If you would prefer not to receive these emails, you can unsubscribe at any time using the link on the bottom of the email, or by contacting our Customer Care team.

Our legal basis for processing

You have given your consent and asked us to send you our marketing communications.

Our use of your data

g) If you have purchased from www.witchcraftspellsmagick.com, we will use the personal data we hold about you, including your purchase history, to contact you regarding products and services that may be of interest to you. This contact will normally be via email, but in certain circumstances we may contact you via other methods e.g. we may call you if an item you have been eager to purchase comes back into stock. If you would prefer not to be contacted in this way, you can unsubscribe from emails at any time using the link on the bottom of the email, or update your preferences via www.witchcraftspellsmagick.com or by contacting our Customer Care team.

Our legal basis for processing

Our use of your data is necessary for our legitimate interest in ensuring that you receive information about goods and services that may be of interest to you.

Our use of your data

h) We process contact data, purchase histories, web browsing data and lifestyle data to tailor our marketing communications, web site presentation and the internet advertising of our website and/or products sold thereon to meet your preferences. For example, if you have been browsing or have previously purchased a particular shoe designer, we may send you an email to tell you that these are now on sale or display similar products to you on our website or as part of our advertising on other websites.

Our legal basis for processing

Our use of your data is necessary for our legitimate interest in ensuring that you receive information about goods and services that may be of interest to you.

Our use of your data

i) When you contact our Customer Care team, we will use the personal data you provide and that we have collected to respond to your requests for help or information.

Our legal basis for processing

The provision of your personal data for these activities is a contractual obligation. You are free to communicate your data or not, but in the absence of the requested data it will not be possible to finalise or execute the contract and your requests.

Our use of your data

j) When you use the App version of our website, we will collect data regarding your use of the App and your IP address, in order to send you push notifications about products and services that we believe may be of interest to you.

Our legal basis for processing

You have given your consent to push notifications.

 

Our legal basis for processing

The provision of your personal data for these activities is a contractual obligation. You are free to communicate your data or not, but in the absence of the requested data it will not be possible to finalise or execute the contract and your requests. You have volunteered your birth day and month. In sending our marketing communications, our use of your data is necessary for our legitimate interest in ensuring that you receive information about goods and services that may be of interest to you. You have given your consent to receiving marketing communications from our partners. 

Our legal basis for processing

Our use of your data is necessary for our legitimate interest in helping you find the specific product which you are interested in purchasing.

Our use of your data

m) When you call our Customer Care team, your call will be recorded for training and fraud prevention purposes.

Our legal basis for processing

Our use of your data is necessary for our legitimate interest in ensuring that our employees receive adequate training and for fraud prevention.

Our use of your data

n) We will use the contact information that you provide to deliver service messages such as any change to our Terms and Conditions or Privacy Policy, delivery updates or other non-marketing communications such as fraud preventation checks.

Our legal basis for processing

Our use of your data is necessary for our legitimate interest in ensuring that you receive information relating to our contract with you.

Our use of your data

o) When you participate in a prize giveaway/contest to which we are a partner or provider, we may use the data provided or created upon purchasing a product from us in order to identify the winner(s) (i.e. order number).

Our legal basis for processing

Depending on the jurisdiction, you have given your consent to the processing of your data for purposes related to prize giveaways/contests, when required under applicable laws, or the provision of your personal data for these activities is a contractual obligation (in this case, you are free to decide whether to communicate your data, but in the absence of the necessary data it won't be possible to finalize or execute the contract and your requests).

Your personal data will be processed by the internal staff of www.witchcraftspellsmagick.com who have been specifically trained and authorized for this processing. In carrying out the processing, the data may also be transmitted to companies belonging to Witchcraft Spells Magick only.

You have the right to request a copy of the data that we hold about you (and we will provide this to you free of charge once we have confirmed your identity).

If you would like a copy of some or all of your personal data, please email or write to us using the contact details in this policy.

If we do hold data about you we will:

• give you a description of it
• tell you why we are holding it
• tell you who it could be shared with
• tell you how long we will keep the data
• if the data was not provided by you, we will give you any available information such as the source of the data
• tell you if the data has been used for automated decision making
• tell you if the data is stored outside of the European Economic Area, and if so what safeguards are in place to protect your personal data
• let you have a concise and clear copy of the data

You have the right to ask us to correct any inaccuracies in the personal data we hold about you and to stop us using your data until it has been corrected. We want to make sure that your personal data is accurate and up to date and we will be happy to correct or remove data you think is inaccurate.

You have the right at any time to oppose our processing of your personal data on the basis of our legitimate interest. You will need to explain the reasons behind your request and allow us to consider your request and respond.

Security

We protect your personal data with specific technical and organisational security measures aimed at preventing your personal data from being used illegitimately or fraudulently.